As we like to have open, honest
communications with all our clients, the following
should give an basic indication to how we are
performing.
|
Support Dept. Information |
Support Helpdesk
Outstanding Tickets : 17
|
|
System Status Information |
|
Subject |
Comments |
Time |
| Broadband Outage - @ukadsl.com |
This morning around 10:45 we suffered an outage with one of our BT centrals affected customers whose usernames end in @ukadsl.com
This was quickly identified and engineers dispatched to resolve with full resolution effective at 11:55, 65 minutes later.
Due to the number of calls and emails we were taking, it was impossible to satisfy our normal answering time and customers were queued while we dealt with each inquiry in turn.
We have had several comments about reliability over the past month and would like to balance this off by saying that although we had an issue today and also one in January, our last 6 months network downtime is around 240 minutes - this equates to less than 0.1% downtime. In reliability terms, this remains excellent with uptime figures on our broadband platform currently sitting at 99.9% over the past 6 months.
We apologise for any inconvenience caused. |
2/2/2010 1:11:33 PM |
