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Support Dept. Information |
Support Helpdesk
Outstanding Tickets : 11
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System Status Information |
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Subject |
Comments |
Time |
| Re: Major Service Outage - @accessdsl Customers |
This ticket is now closed. Our supplier have confirmed that the remaining users have now connected and the SRP card has remained stable since 19:45 Thursday 11th March. Customers are advised to reboot their routers if they have not already reconnected. |
3/12/2010 12:04:20 PM |
| Re: Major Service Outage - @accessdsl Customers |
During the implementation of the final 4 cards into the SRP a fault was detected when one was inserted Engineers are going to insert another card which is expected to restore the service. Further updates are expected at 17:30. |
3/11/2010 4:40:40 PM |
| Re: Major Service Outage - @accessdsl Customers |
Our suppliers now advise that a small amount of users still have no service, however service should be restored by 12:30, they have also advised customers to reboot their routers after 12:30 if they have not automatically reconnected.
They have identified a faulty SRP card in their network as the cause of this issue. The card was replaced, but unfortunately the replacement card did not resolve the issue. Additional SRP cards have been ordered and are expected on site shortly. We expect to have further updates to this issue by 15:00. |
3/11/2010 2:00:34 PM |
| Major Service Outage - @accessdsl Customers |
Category: Service Outage
Service Element: Broadband Aggregation Network
Time the Outage occurred: on the 11th March 2010 at 09:00 and is still ongoing
Description: We have been advised by one of our suppliers of a Major System Outage. We understand that this outage is affecting > 20,000 users and is none geographical.
At this point we do not have any other information but we expect to have further updates by 10:30 |
3/11/2010 9:57:47 AM |
